Stock Status, Shipping, Returns, and Core Return Policies.
*FREE UPS Ground on orders over $99 to the 48 contiguous United States.
Items that ship by freight truck are excluded.
Item Stock Status
When you visit an item on our website, each item has an inventory status. These examples will help you undestand the different “stock status”. We upload our inventory quantity status at the end of each day and we try to be as accurate as possible, so the quantity shown on each item is close to a “live” status.
- 8 In stock:
- This means we have only 8 in stock and cannot be backordered due to a longer lead time. Please call us if you need more than what is shown.
- 8 In stock (can be backordered):
- This means you can order up to 8, which is what we have in stock. You may order more than what we have in stock and we will ship the complete order when we have them back in stock. If you need what we have in stock right away, please let us know, there may be extra shipping costs involved for the balance of the order.
- In Stock:
- When an item has a status of “In Stock” without a quantity, this is considered a drop ship item from the manufacturer. No worries, we work closely with our suppliers and they usually ship very quickly. When ordering items with this status, we will contact you if there is a problem or delay in order processing.
- Available on Backorder:
- Items showing on backorder status may or may not be in stock in our warehouse. Please call to verify status. Items ordered with this status will be shipped as soon as inventory is received, or if possible, drop shipped from the manufacturer.
- Out of Stock:
- Please call to check availability. We normally stock this item and is probably orderd from our supplier, or may be in processing, so it is possible we have it.
In any event there is a question, please do not hesitate to contact us!
Product Shipping Policy
- Shipping Schedule: Most orders are processed for shipment either on the same day or the next day, excluding weekends. The specific processing times and business hours are available on the company’s homepage.
- Shipping Methods: The company exclusively uses UPS as their shipping carrier for items shipped from their location. However, they do not ship to US Islands or Territories. For items that cannot be shipped by UPS, a general freight truck may be used, which could incur additional charges. Residential and Lift gate services may also have extra charges if required.
- Notification for Special Cases: If an item falls into a category that requires extra charges or alternative shipping methods, the company will contact the customer before shipping.
- Expedited Shipping: While the company aims to ship items as quickly as possible, choosing expedited shipping does not guarantee same-day shipping. If the expected shipping date will be longer than 2 days when selecting expedited shipping, the company will notify the customer. Additionally, “UPS Next Day Air” does not include weekend delivery or account for holidays. Customers can inquire about Saturday delivery separately.
- Drop Shipped Items: Items that are drop shipped from the manufacturer may have longer order processing times. The company cannot be held responsible for manufacturer shortages or out-of-stock situations, but they offer full refunds for such cases if requested.
- Disputes over Expedited Shipping Guarantees: Disputes regarding the guaranteed delivery times of expedited shipping will be handled at the discretion of UPS or FedEx, and the company will try to assist in resolving customer concerns.
- Tracking Numbers: UPS tracking numbers are valid for 90 days. After that period, the tracking number is recycled for use with a new shipment by a different shipper or receiver. Customers should be aware that they cannot file a claim for lost or damaged products after the 90-day tracking period. To address discrepancies, customers are encouraged to contact the company within 30 days for the best results.
- Refund Policy: Shipping charges are generally not refundable unless the return is due to an error on the company’s part. The company will not refund shipping costs or handling fees incurred by a product return.
Log into your account to see your orders and tracking information, or click here for UPS Tracking Support.
Product Returns
- Return Shipping: Customers are responsible for paying the return shipping cost when returning or exchanging an item.
- Restocking Fee: Non-defective returns may be subject to a minimum 15% restocking fee, depending on the manufacturer’s policy. This fee is deducted from the final purchase price, excluding shipping and handling charges.
- Time Limit for Returns: Returns or exchanges are generally accepted within thirty days (30) after the receipt of the item. The item must be in its original packaging and in new and resalable condition.
- U-Bolts Exclusion: U-Bolts are not returnable or refundable since they are made to customer specifications.
- Shipping Cost Recovery: If you decide you don’t need a part, the company will accept the return, but they can’t recover the shipping cost. If a package is returned due to an invalid address or if delivery is refused, the cost of return shipping will be deducted from the refund.
- Claims for Damage: Any claims for damage during shipment should be addressed with the carrier.
- Return Locations: Different types of parts and reasons for return may require sending the return to different locations. Customers should follow the provided return instructions and make sure to return items in their original packaging.
- Packaging Requirements: Items must be complete and in their original, unmarked manufacturer part boxes. Cores must be returned in their original box. Returns should be enclosed in their original packaging inside another box to ensure they are not damaged during shipping.
- Part/Item Condition: Customers are advised not to paint, install, or discard the box until they are sure the part is correct. Parts that have been installed, painted, modified, or returned without their original packaging may not be eligible for a refund.
Core Returns for Items With Core Charges
- Core Charge Deposit: When you purchase a re-manufactured auto part, the manufacturer or retailer may charge you a core deposit fee at the time of purchase. This deposit is an additional cost on top of the purchase price of the re-manufactured part.
- Return of Old Parts: To receive a refund of the core charge, you are required to return the old or used part to the manufacturer or retailer within a specified timeframe, which is usually three months from the date your order was placed. This incentivizes customers to return old parts for re-manufacturing instead of discarding them.
- Core Return Requirements:
- The returned core must be complete, meaning it should have all the original components that came with the re-manufactured part.
- It should be in a condition that allows for rebuilding, which means it can’t be extensively damaged, rusted solid, or otherwise unusable.
- The core should be suitable for the same vehicle application as the re-manufactured part it’s replacing.
- Packaging: It’s typically required that the returned core be placed in the same box or packaging that the re-manufactured part came in. This helps identify the core and provides evidence to the manufacturer that the returned part is a legitimate replacement.
- Exceptions: Manufacturers often accept cores that have worn out due to normal use. They are more interested in reusing these parts rather than completely unusable or heavily damaged cores.
- Shipping Costs: Customers are responsible for the cost of shipping the core back to the manufacturer or retailer. The shipping charges on cores are usually non-refundable. This means you need to consider whether the core deposit refund justifies the expense of shipping the core back.
- Return Instructions: Always make sure to follow the specific return instructions provided by the manufacturer or retailer when returning a core. This may include addressing where to send the core and any required paperwork.
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