The Dsuban.com Warranty Policy is a 30 day warranty from the date of receipt for items purchased from Dsuban.com. All warranties after 30 days shall be handled by the manufacturer. However please note that customer service and customer satisfaction is important to us. On a case-by-case basis we will do everything we can to ensure that you, the customer, will remain a satisfied customer. Call us concerning your warranty questions.
- No refund will be granted for any item if it is used, or tampered with in any way which jeopardizes Dsuban.com’s ability to remarket or resell the product. Dsuban.com maintains full discretion in decisions regarding a products fitness for return.
- Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
- Labor or associated charges to replace an item purchased on Dsuban.com shall be the responsibility of the customer, You.
To return a defective product, please contact our Parts Department for a Return Merchandise Authorization (RMA) number. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be returned. Warranty claims must be handled by calling us at (513) 860-1200, 8am-5pm e.s.t. Monday – Friday. Ask for the parts department and explain that you have an internet sale warranty claim. Warranty is replacement of same item only.
Dsuban.com makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description. Dsuban.com makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. Dsuban.com is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the item purchased. Under no circumstances shall Dsuban.com be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the item.
We will be glad to help you buy what you want the first time. Please contact us using the Contact Us Page, or call at 513-860-1200 with any questions prior to purchase.
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DSUBAN SPRING SERVICE, INC., DBA DSUBAN.COM