Dsuban.com Warranty Policy

  1. Warranty Duration: Dsuban.com provides a 30-day warranty from the date of receipt for items purchased from their website. After 30 days, warranty claims should be handled directly with the manufacturer.
  2. Manufacturer Warranty: If the manufacturer has their own warranty procedures, those will be followed for warranty claims.
  3. Customer Service: Dsuban.com values customer satisfaction and may handle warranty claims on a case-by-case basis to ensure customer satisfaction. Customers are encouraged to contact Dsuban.com with their warranty questions.
  4. Return Process: To return a defective product, you need to contact Dsuban.com’s Parts Department to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA, and the RMA is valid for 10 days from the date of issuance.
  5. Warranty Replacement: The warranty covers the replacement of the same item only. Manufacturer restrictions may apply, and some manufacturers may require the return of the item for an evaluation of failure before issuing a warranty or replacement.
  6. Shipping Charges: Any shipping charges for warranty claims will be per the manufacturer’s policy. If there are additional charges outside of the manufacturer’s policy, they will be the responsibility of the customer.
  7. Limitations: Dsuban.com makes no other warranties, either express or implied, including warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description. Dsuban.com is not liable for any loss, cost, expense, inconvenience, or damage resulting from the use or inability to use the purchased item, except for damages not exceeding the purchase price of the item.
  8. Contact Information: Warranty claims must be handled by calling Dsuban.com at (513) 860-1200 during their business hours (8am-5pm e.s.t. Monday – Friday). Ask for the Parts Department and explain that you have an internet sale warranty claim.
  9. Pre-Purchase Questions: Dsuban.com encourages customers to contact them with any questions prior to making a purchase. You can use the Contact Us Page page on their website or call us at 513-860-1200 for assistance.


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