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Stock Status, Shipping, Returns, and Core Return Policies.
*FREE UPS Ground on orders over $99 for the 48 contiguous states.
Items that ship by freight truck are excluded.
Item Stock Status
When you visit an item on our website, each item has an inventory status. These examples will help you undestand the different “stock status”. We upload our inventory quantity status at the end of each day and we try to be as accurate as possible, so the quantity shown on each item is close to a “live” status.
- 8 In stock:
- This means we have only 8 in stock and cannot be backordered due to a longer lead time. Please call us if you need more than what is shown.
- 8 In stock (can be backordered):
- This means you can order up to 8, which is what we have in stock. You may order more than what we have in stock and we will ship the complete the order when we have them back in stock. If you need what we have in stock right away, please let us know, there may be extra shipping costs involved for the balance of the order.
- In Stock:
- When an item has a status of “In Stock” without a quantity, this is considered a drop ship item from the manufacturer. No worries, we work closely with our suppliers and they usually ship very quickly. When ordering items with this status, we will contact you if there is a problem or delay in order processing.
- Available on Backorder:
- Items showing on backorder status may or may not be in stock in our warehouse. Please call to verify status. Items ordered with this status will be shipped as soon as inventory is received, or if possible, drop shipped from the manufacturer.
- Out of Stock:
- Please call to check availability. We normally stock this item and is probably orderd from our supplier, or may be in processing, so it is possible we have it.
In any event there is a question, please do not hesitate to contact us!
Product Shipping Policy
Most orders usually ship same or next day excluding weekends (see our business hours on our home page). We ship by UPS exclusively to the 50 US States on items shipped from our location (We currently do not ship to the US Islands or Territories). Items that cannot be shipped by UPS will be shipped by general freight truck and may have extra charges related to delivery. Residential and Lift gate services will be an extra charge if needed. We will contact you before shipping if your item selection falls into this category.
Expedited Shipping
We do our best to ship items as fast as possible, but expedited shipping does not guarantee item will be shipped same day. We will contact you if the shipping date is going to be longer than 2 days when expedited. Please also note that “UPS Next Day Air” does not include weekend delivery or an allowance for holidays. If you need Saturday Delivery, please call for a quote. Items that are drop shipped from the manufacturer may add to the order processing time. We cannot be responsible for manufacturer shortages or out-of-stock situations. In the event of shortages or out-of-stock situations, if requested we will refund your purchase of that item in full.
UPS Tracking;
UPS tracking numbers are good for 90 days and after that, they recycle the number to be used on a new shipment with a different shipper/receiver. We/you cannot file a claim for lost or damaged product after 90 days, therefore we cannot be responsible for discrepancies after this period. For best results, call us within 30 days.
Shipping charges are not refundable unless the return is due to our mistake. Dsuban.com will not refund shipping cost or handling fees incurred by a product return.
Log into your account to see your orders and tracking information, or click here for UPS Tracking Support.
Product Returns
Return shipping for returning or exchanging an item shall be paid by you (the customer). Any non-defective returns may be subject to a MINIMUM 15% restocking fee, depending upon manufacturer policy, which percentage is taken from the final purchase price less any shipping or handling charges. Generally speaking, we accept returns or exchanges up to THIRTY DAYS (30) after receipt of item, if the item is in its Original Packaging and in New and Resalable Condition.
U-Bolts are not returnable or refundable, as they are made to your specification.
If you decide you don’t need a part, we don’t mind taking it back but we can’t recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Items were in NEW condition when shipped by us or our manufacturers and any claims for damage during shipment shall be with the carrier.
Returns may go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions we give you in the package to receive credit. Make sure the items are complete and in their original unmarked manufacturer part boxes (cores must be returned in its original box). Please enclose the item is its original packaging inside another box for return. Returns sent in the original manufacturer’s packaging may not be refundable if the box is damaged in shipping.
Please do not paint the part/item, install or throw away the box until you’re sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.
Core Returns for Items With Core Charges
Re-manufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be re-manufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge.
To receive credit, cores must be returned within three months of the date your order was placed.
Cores must be complete, re-buildable, fit the same vehicle application and be returned in the box the re-manufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the re-manufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won’t be working well (or you wouldn’t have replaced it) but it can’t be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out–no problem. But please don’t send a part that’s been soaking in junkyard mud for 5 years and expect to receive core credit!)
Shipping charges on cores aren’t refundable. Before sending back a core, you’ll need to decide if the core deposit is worth the shipping cost. As with any return, before returning a core you must obtain and follow return instructions.
For more information, visit our